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Unlock failing

selfi
Investigator
Investigator

‎26-07-2022 03:24 PM

I'm attempting to unlock my phone using the ee website and unlock procedure. However, after inputting the IMEI at stage 1, the website responds with an error message, telling me there's a problem at their end, and asks me to try again later. 

 

I've repeated the exercise multiple times over several days and always get the same error message. Us there a continuing problem with the ee website that is preventing the unlock procedure working? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-07-2022 04:38 PM - edited ‎26-07-2022 04:39 PM

@selfi   Just call customer services and explain that your having issues with the online form and they’ll do this request for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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selfi
Investigator
Investigator
In response to Chris_B

‎26-07-2022 06:35 PM

OK. I'll try that. Seems like a plan. That was going to be my next step, but I was putting it off. 🤔

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