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Community Activity
No response regarding returns
I bought a Quest 3 headset from the online store. It arrived last week and is faulty (overheats and shuts off). I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...
Resolved! EE Finance Full Payment Error
Hi EE Community,I'm hoping someone can offer some insight or has experienced a similar issue. I'm trying to pay off the remaining balance on my loan through the EE portal, but I'm encountering a persistent error that prevents me from completing the t...
wifi trials
Ive had this e mail come through.. not sure if it's legit We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like yourself.We’re due to begin a new trial aimed at improving our customers' home Wi-Fi experienc...
Game Pass stopped working but showing as Active on the Xbox
Hi,I've had Xbox game pass as an addon for ages, it's always worked, but today my Xbox and Xbox app don't think I have Game Pass.My EE app shows Game Pass as an add-on, and my Xbox says "Active subscription: game pass ultimate active, purchased from ...
Resolved! Load More link
Can not get the Load More link on the front Forum page to work. Is any one else having this problem?Using an iMac running Sonoma with Safari and Chrome browsers.
Is my direct debit cancelled, if payment missed?
Hi,I missed my direct debit payment for EE mobile at the end of May due to lack of funds, it was tried again a week later I believe and it was returned, just made a payment now via EE app notification and now showing as paid. Can I confirm that my di...
No minutes with £10 pay as you go package
I got a new SIM and paid the £10 and I have my 12gb data but no minutes. Anyone know why?
ee app
up graded yesterday to a sim only contract yesterday and got a tablet aswel since up grading yesterday keep getting this any ideas
Unable to login and access info on EE app
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
Charge for alleged non return of equipment
I have been repeatedly advised by EE that equipment returned to them by post has not been logged into their system. I have called and explained the return posting details, date of posting, Post Office address. I received a call a few weeks ago and ex...
