14-11-2023 09:10 PM
Hello,
I have bought a new SIM, and tried to use IMEI through but it isn't recognised for some reason.
Please see the screenshot below.
14-11-2023 09:31 PM - edited 14-11-2023 09:32 PM
@teddi97 Are you copying and pasting it in there or are you manually typing it in without any spaces.
Is your device an EE device?
when did you get this device?
14-11-2023 09:33 PM
Any private information shown in pictures may stop the picture being shown.
your IMEI? You can get your on any smart phone by bringing up your dial pad and tips in *#06#, this will show your IMEI number, if you have a duel sim device there will be 2 shown 👌
14-11-2023 09:44 PM
14-11-2023 10:22 PM
My device is not EE device. I only have bought SIM init and I got it today
14-11-2023 10:29 PM
I am aware how to get my IMEI, and I have got it then I have typed them manually on it, but it isn't recognised for some reason
15-11-2023 08:04 AM
Hi @teddi97,
Your IMEI won't be recognised by the unlocking form if it isn't an EE phone.
Are you trying to unlock it to use it with an EE SIM? To do this, you'd need to contact the service provider it is locked to.
James
15-11-2023 07:22 PM
15-11-2023 07:52 PM
Are you looking to get your mobile unlocked (from Three) to accept a new sim from a different provider (EE)?
The mobile device you want to add the EE sim in ex contract with Three?
If so the only company that can unlock your mobile is the company you had your mobile from.
If the network provider you received the mobile from was Three, then you need to call them to unlock it their end so you can use any other network providers SIM card, EE will be unable to do this for you as it’s from Three.
15-11-2023 08:12 PM