MOBILE PHONE INQUIRY WITH MONTHLY PAYMENT PLAN

[Manuchekhr]

Hello, I have been a customer of a mobile phone since February of last year under the monthly payment plan, I am planning to buy a new phone because the device I used broke down a few days ago, in this context, since I could not find enough information on your website and application, I had to ask for your help as a last resort,
If you respond to my message at the appropriate time, I would like you to know that I will proceed with the e-mail that will come from you regarding the mobile phone..
Best regards, good work.
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[Mod edit: Please do not post personal information on the public board. Thanks!]

[bristolian]

EE offer a repair service via their stores - https://ee.co.uk/local-repairs 

[Michael_D]

Hi @Manuchekhr 

As @bristolian mentioned, you can visit an EE store and request to have the phone repaired. 

If the phone is still under warranty, and it is a fault covered by the warranty, the repair would be free.

If it is outside the warranty, they would still be able to repair it, but there would be a charge.

Alternatively, if you contact our tech guides, they can run a diagnostic to see if there is anything that can get the phone working for you, and if not, arrange for the phone to be collected for repair.

Michael