@Equil I tagged you in because you’ve ran some of the best pre-order threads over the last few years. I hope you do not mind.
My brief story. This year I did my pre-order via EE Chat. I was charged £300. That was not the way it worked in previous years as I never paid to upgrade my iPhone on pre-order day. It turns out that the reason was using chat instead of the power of talking. The same applies to pre-ordering using EE’s website. This is covered by EE’s Ts&Cs. I challenged EE on the early upgraded fee, eventually taking this to EE’s complaints dept. A very helpful lady helped me to get my £300 back. However, if you agree to any charge in your chat then this hugely weakens your position and now that I know this I will only be attempting to get my future pre-orders via a live EE employee.
The Ts&Cs for early upgraded fee are here Early Upgrade Terms and Conditions (Pay monthly phone plans)
The wording states this
Early Upgrade Terms and Conditions (Pay monthly phone plans) Customers on selected plans are able to upgrade to a new pay monthly plan before the end of the
current minimum term on payment of an early upgrade fee in certain circumstances. You will need
to upgrade through one of our stores or via our telesales team: you cannot upgrade early via our
website. We don’t have to allow you to upgrade and our standard eligibility rules apply.
Current plan: your current plan must be a 24 month pay monthly mobile phone plan. You need to
have been on this plan for at least 6 months and have at least 46 days left before the end of its
minimum term. You won’t be eligible for an early upgrade if you have outstanding debt on your
current account.
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EE’s Annual Upgrade Ts&Cs are here. EE ANNUAL UPGRADE
I hope this is useful for EE’s Community Members.
Many Happy Pre-orders to you all.
