MMS notifications stuck on home screen

Serenissima · ‎12-01-2026

Hello, I have a fairly basic Nokia mobile phone. I have two MMS notifications stuck on my home screen for about a month and can find no way to get rid of them (the normally disappear when I have read the MMS). Any advice would be appreciated. Thank you.

Peter_W · ‎13-01-2026

Thanks for checking those things for me, @Serenissima.

If deleting these messages directly still won't clear the notification, then that may be the last step to look into.

It's hard to advise specifically without knowing the device, but I would be inclined to think it's a device issue rather than something at a network level.

Just to be sure though, it could be worth reaching out to our technical team so we can be sure that we've double checked everything at our end too.

Peter

View solution in original post

bristolian · ‎12-01-2026

Can you post a photograph of these notifications?

Use the camera icon in a reply, to upload them.

XRaySpeX · ‎12-01-2026

Send yourself or get someone to send you an MMS. Read it & delete it. Does the notification disappear?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Serenissima · ‎12-01-2026

I've received lots of MMS messages since this happened, the notifications all disappeared as soon as I read the mesages. But these two have stuck.

Serenissima · ‎12-01-2026

They just say MMS Multimedia Message - I'm not sure a photo of that would help.

Peter_W · ‎13-01-2026

Hey there @Serenissima.

Have you checked to ensure that all messages on your handset have been read?

It could be a case that there are some older unread messages that are outstanding.

If you haven't already, it's worth saving the images you want to keep, and then deleting any other messages.

Finally I'd recommend checking to ensure you have at least 10% of your handset's storage remaining, and checking for any potential software updates for the handset too.

Let us know how you get on!

Peter

Serenissima · ‎13-01-2026

Thanks Peter. I have no older unread messages. I don't save many messages or images. My software is up to date. There's plenty of storage left. I have a feeling I'm going to have to restore factory settings??

Peter_W · ‎13-01-2026

Thanks for checking those things for me, @Serenissima.

If deleting these messages directly still won't clear the notification, then that may be the last step to look into.

It's hard to advise specifically without knowing the device, but I would be inclined to think it's a device issue rather than something at a network level.

Just to be sure though, it could be worth reaching out to our technical team so we can be sure that we've double checked everything at our end too.

Peter

Serenissima · ‎14-01-2026

Thank you I will do as you suggest, Peter.