Locked phone.

[pakula1902]

Hello, my phone was blocked by the operator two weeks ago. The giffgaf network I use said that it was you who blocked the device. How can I unlock it?

[Chris_B]

@pakula1902  did you purchase this device 2nd hand ?  If you did then you’ll probably find that who ever sold you this has reported it lost/stolen,  if this is the case EE will not remove the blacklisting from the device.  

[pakula1902]

No, we bought it at the store. At the time of purchase it was unlocked and
everything was fine, the network was there! We have the receipt!

[Leanne_T]

Hi @pakula1902 

Thanks for coming here. 

Which store did you purchase the device from? Was this an EE Store? 

Does an EE SIM card work in the phone? 

Leanne.

[pakula1902]

We didn't buy it from an EE store. I don't know if this sim card works or
not as I use a different operator! The phone worked, then for a week it
said "no network" it worked for one day and then it says that again! The
place where we bought it said it was "unlocked".

[Leanne_T]

Hi @pakula1902 

Where did you purchase the phone? 

The device may have been unlocked for any network, however, if this has been purchased second hand and the original owner reported this lost or stolen this would have been blocked for any network. 

Leanne.

[Chris_B]

@pakula1902   What store did you purchase his from ?     

[pakula1902]

It was purchased at Cash Converters. How do I unlock it?

[Profile closed]

If you can put any sim card in the phone it's unlocked and if not you need an Network Unlock Key (NUK) Number which you will need to use when you try to unlock it.

However if the phone doesn't connect to any Network it means it has been reported as lost or stolen and it will be blacklisted.   It won't get removed for a new user.

[pakula1902]

What should I do with my phone? Is this locking permanently or for a while?
Why then did it lock after a month and a half of use and not immediately