Ee Wi-Fi London underground not working

WavyTallManP
Contributor
Contributor

‎31-12-2022 12:21 AM

I recently changed phones from a EE Samsung galaxy 10e to a Google pixel 6 Pro with latest software and I've already got a new EE SIM. But when I try to login into EE Wi-Fi auto I go through the normal steps I changed my  pam to sim then connect. Then a message pops up saying EE's authentication problem can anyone help me with my problem?

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎31-12-2022 08:03 AM

Hi @WavyTallManP

Thanks for coming here. 

To get this looked into, please call us on 150 and our tech gurus can get this investigated further for you. 

Thanks 🙂

Leanne.

Northerner
EE Community Star
EE Community Star

‎31-12-2022 10:36 AM

Hi @WavyTallManP 

Have you set everything up as per EE guide? 

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
WavyTallManP
Contributor
Contributor

‎25-01-2023 03:25 PM

I tried two different options and still doesn't work. Keeps giving me a message back saying authentication problems

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Katie_B
EE Community Support Team
In response to WavyTallManP

‎25-01-2023 03:53 PM

Hi @WavyTallManP. 

Have you been able to follow the advice provided by @Leanne_T and speak with our technical care team?

Katie

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