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Alexa calling suddenly not working

Cubey
Investigator
Investigator

I've had the Alexa calling set up for a few years now but it seems to suddenly not be working. I rely on telling me there's an incoming call a lot so it suddenly not telling me has meant I've been missing calls quite a bit. I also attempted an outgoing call but it tells me it is making the call and goes green but then stops.

It still manages to ring my phone if I ask it to.. I'm not really sure what's wrong and haven't been able to find anything out about an outage.

I tried to unlink and relink my account but it is still not working.

70 REPLIES 70
TonyW5
Valued Contributor
Valued Contributor

Also working for me.  Would be interested to know what solved the issue, as prevention of this in future would be good.  Many thanks to whoever did whatever was required

Christopher_G
EE Community Support Team

I'm not sure what the fix was, @TonyW5. Whether it was something that was done on our side or on Amazon's.

Glad it's all working though. 🙂

Chris

Jezport
Established Contributor
Established Contributor

Would be interested to know what the issue was

Same thing with me

Jon_K
Former EE Employee

Hi @Trev1950.

 

Can you try turning your Amazon Echo off and on?

 

Jon

Jezport
Established Contributor
Established Contributor

Is everyone back on?

Can we find out where he issue was and will it be avoided in future?

cpblue
Contributor
Contributor

Stopped working again this morning ??

Leanne_T
EE Community Support Team

Hi @cpblue

Are you unable to make and receive calls using Alexa? 

Leanne.

Jezport
Established Contributor
Established Contributor

Mine has stopped again today. Anyone else with the issue now?

James_B
EE Community Manager
EE Community Manager

Hi @Jezport,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support to report this issue.

They'll be happy to help.

James