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Alexa calling suddenly not working

Cubey
Investigator
Investigator

I've had the Alexa calling set up for a few years now but it seems to suddenly not be working. I rely on telling me there's an incoming call a lot so it suddenly not telling me has meant I've been missing calls quite a bit. I also attempted an outgoing call but it tells me it is making the call and goes green but then stops.

It still manages to ring my phone if I ask it to.. I'm not really sure what's wrong and haven't been able to find anything out about an outage.

I tried to unlink and relink my account but it is still not working.

70 REPLIES 70
cpblue
Contributor
Contributor

Stopped working for me too 🤔

Jezport
Established Contributor
Established Contributor

Can EE please update usxon exactly where we are with this  issue?

Are you near yo resolving it?

Have you found the reason for it?

Inceg
Established Contributor
Established Contributor

Good morning everyone....im pleased to announce all incoming and outgoing calls on Alexa are now working for myself ...YAHOOOOOO.  Not sure if my intervention with amazon digital support yesterday has triggered this or EE (sadly I doubt ). Hopefully everyone else's works toooooo. 

Inceg
Established Contributor
Established Contributor

Hi TonyW5

My calls are working again this morning...hopefully yours will be too. I contacted Amazon digital support yesterday so I believe this might have sorted it. Good luck 🤞 

 

Jezport
Established Contributor
Established Contributor

My calls have also started working again! Wooo Hooo

Inceg
Established Contributor
Established Contributor

Hi Jezport

My calls are working again this morning...hopefully yours will be too. I contacted Amazon digital support yesterday so I believe this might have sorted it. Good luck 🤞 

 

Inceg
Established Contributor
Established Contributor

My calls are working again this morning...hopefully yours will be too. I contacted Amazon digital support yesterday so I believe this might have sorted it. Good luck 🤞 

Cubey
Investigator
Investigator

Mine have also started to work again this morning. 

Christopher_G
EE Community Support Team

Great to see everyone seems to be back up and running. If this issue comes back, or if you're still experiencing problems, please let us know.

Chris

cpblue
Contributor
Contributor

Mine working too 👍🏻