The EE Community

Migrating from BT to EE

Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...

Although it was posted over a year ago EVERYTHING  that was said in the last message is identical to what has been happening to me in the last 6 months. I have to stand in my back garden to take calls.

holiday in the Canary Islands

my daughter has arrived on holiday in the Canary Islands and she got the welcome txt from new with the link to get roaming 7 day package. When she clicked on it this is what she got.  why is this?  it seems to be a bit of a farce for holiday maker ...

Upfront payments not being refunded

On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...

Why has EE Billed me twice in one month?

I have been charged twice for my broadband on 22 and the 30th April? They are exactly the same amount? I cannot call EE, as seems to be the only option, how do I get in contact via EE or other online ways to get this rectified?@CustomerService Thanks

Disappointing and poor customer service

The customer services are very poor indeed.  My case was being dealt by a woman in Tech Customer Services by name 'Haz *****' who tried to finish up her part by closing the open case as soon as possible without a proper resolution to the issue. As th...

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

How to buy 24-hour Zone 1 pass before current pass ends

I’ve been looking for a solution for the past half an hour. My 7-Days Zone 1 pass ends tonight so I want to buy 24-hour Zone 1 passes for the remainder of my stay abroad. It looks like I can’t buy it until my current pass expire, but when it expires ...

Ps Portal hotspot android

Hi, I have recently bought a ps portal and it all works well with my home wifi  but when connecting to my mobile hotspot from my S24 ultra I can not access my playstation. I can play on the stream feature but when trying to connect to my ps5 it fails...