were is my upgrade order

sxgns · ‎02-03-2025

Schockwave · ‎02-03-2025

@sxgns , once your order has been dispatched, you will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Northerner · ‎02-03-2025

Hi @sxgns

Have you checked order tracking:

https://ee.co.uk/help/orders

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎02-03-2025

@sxgns Have you received a tracking number ? This isn’t the order number you got when you placed that order. Have you been notified it’s on its way ? When did you order it ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

sxgns · ‎02-03-2025

Email confirm order, no tracking or delivery information,

Schockwave · ‎02-03-2025

@sxgns , once your order has been dispatched, you will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.