upgraded and its picked the wrong colour

Stevanovski · ‎11-05-2023

I've just this minute upgraded my sons iphone and its saying i ordered purple instead of black. ive tried to contact ee but the office is just about to close. i want to get it sorted before they send out the wrong colour

Northerner · ‎11-05-2023

Hi @Stevanovski

You'll need to call ee tomorrow. If the device is already processed then you can return it within 14 days, buy a skin or case.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner · ‎11-05-2023

Hi @Stevanovski

You'll need to call ee tomorrow. If the device is already processed then you can return it within 14 days, buy a skin or case.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.