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Upgrade

Chelsiwilliams
Visitor

‎21-08-2023 07:35 AM - edited ‎21-08-2023 07:37 AM

I have had a sim contract for 6 months with EE and was told I could upgrade after 6 months. Yesterday I went onto my online account and upgraded but when iv checked my account this morning it no longer has the phone with the contract sim iv picked,  just a huge price for a sim and I also paid £30 upfront? What  are my options I no longer want the contract if the phone is not included.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎21-08-2023 07:44 AM

@Chelsiwilliams   If you’ve paid an upfront cost then there is definitely a phone with that contract,   no sim only contract has an upfront cost.      

 What are you expecting to see on your account?   You upgraded yesterday you do not yet have this new device yet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.