trying to buy product

[GarethClifford]

I am trying to buy a gaming console however it keeps telling me to sign up... i have signed up but do not have ee mobile or broadband does this mean I cannot buy anything unless a a monthly subscriber to mobile or broadband?

I have tried linking to the ee community but still says i need to link account

[XRaySpeX · Accepted solution]

@GarethClifford : You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

[Bleanne88]

I have a mobile with EE. But won’t let me apply for a ps5

[XRaySpeX]

@Bleanne88 : Is that mobile on contract? It needs to be to order an accessory. PAYG don't count.

[Bleanne88]

Yes

[XRaySpeX]

You need to be within the first 17 months of your monthly handset contract to purchase PS5 with EE. Are you?

[Bleanne88]

No

[XRaySpeX]

@Bleanne88 : Then that's the reason you can't order it from EE online - see Playstation 5 | How to get a PS5 on EE