s23 ultra

pilningpilot · ‎16-02-2023

So does anyone know when they are sending them out. Found online they are out for release on feb17th. Have been bombarded with spam txt from ee saying welcome to your new tariff blah blah blah. So where is my new hand set then even the order tracking through the app has no idea.feeling very frustrated

Leanne_T · ‎17-02-2023

Hi @pilningpilot

If you have had the texts to let you know the plan is changed, the phone has been dispatched and the store will let you know when this can be collected.

You can try calling the store to see if this has been delivered.

Leanne.

View solution in original post

Chris_B · ‎16-02-2023

@pilningpilot are you putting in the online form a tracking number or an order number? An order number starts with XKN or KXO

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

pilningpilot · ‎16-02-2023

Order confirmation number start xko. Thnx

Leanne_T · ‎17-02-2023

Hi @pilningpilot

Thanks for coming here.

The plan will change once your phone has been dispatched.

Have you downloaded the DPD app and used the email address and postcode to see if they have any deliveries scheduled for you?

Leanne.

pilningpilot · ‎17-02-2023

I shouldn't need to track dpd as when placing the order I specifically checked the box for delivery to my local store as I have an inherent distrust on most salivary couriers having had empty boxes and such from them in the past. I have also aught a driver taking a picture of a delivery then picking it up and trying to leave with it.

Leanne_T · ‎17-02-2023

Thanks for confirming the delivery is going to the store @pilningpilot in this case, they will be in touch when they have received your order and let you know when you can collect.

Leanne.

pilningpilot · ‎17-02-2023

I assume then that I will be waiting for a while for my new handset even though it was stated amongst the barrage of txt messages I have received in recent days from ee that deliveries are being pushed out before release date wich is today supposedly.

Leanne_T · ‎17-02-2023

Hi @pilningpilot

If you have had the texts to let you know the plan is changed, the phone has been dispatched and the store will let you know when this can be collected.

You can try calling the store to see if this has been delivered.

Leanne.

MAH68 · ‎17-02-2023

Is there a chance of receiving the pre ordered S23 Ultra on the release date or is it a wait and see surprise, EE were happy to take money to pre order but less happy to fulfill

pilningpilot · ‎17-02-2023

I will ring them and see. FYI dpd app has no deliveries showing other than my cat food which arrived this morning. Many thanks