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tracking

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kaljameson
Visitor

on ‎28-08-2025 12:38 PM

i’ve recently ordered a new phone and sim, i try to go on to track it and it times me out. what can i do about this as i haven’t received any other tracking information 

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Alex_H
EE Community Support Team

on ‎28-08-2025 02:42 PM

Hi @kaljameson,

Welcome to the EE Community

If you have not already done so, please try loading up the tracking page on another browser to see if you get the same issue. 

The online tracking lets you track your order status up until dispatch, but for actual delivery you would get a text from DPD to the contact number you put down when ordering once it has been dispatched to them. That text will have a tracking link to keep track of the delivery of your phone and SIM. 

Alex

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Alex_H
EE Community Support Team

on ‎28-08-2025 02:42 PM

Hi @kaljameson,

Welcome to the EE Community

If you have not already done so, please try loading up the tracking page on another browser to see if you get the same issue. 

The online tracking lets you track your order status up until dispatch, but for actual delivery you would get a text from DPD to the contact number you put down when ordering once it has been dispatched to them. That text will have a tracking link to keep track of the delivery of your phone and SIM. 

Alex