remove item from basket

[valour]

I have spent hours trying to remove a phone from the basket.  I have not confirmed the order, but  for piece of mind I would like it out of the basket.  Tried looking at previous answers about using a pencil app? and clearing Google cookies(didn't work)

Why is it so hard to remove something!

[Ali_A]

@andyw324 

Can you log out of your EE account, clear both Cache and Cookies and then log back in? 

Ali

[andyw324]

I have tried that multiple times and also tried another device and still encounter the same issue.

[Ali_A]

@andyw324 

On this occasion it would be best to contact Customer Care team so they can raise a ticket for the experience you're facing with your account / basket not clearing. 
Contact Us | Help & Support | EE

Ali

[Euser002]

Seems like community support team from another planet and James B might be their idol