remove item from basket

[valour]

I have spent hours trying to remove a phone from the basket.  I have not confirmed the order, but  for piece of mind I would like it out of the basket.  Tried looking at previous answers about using a pencil app? and clearing Google cookies(didn't work)

Why is it so hard to remove something!

[Ali_A]

@andyw324 

Can you log out of your EE account, clear both Cache and Cookies and then log back in? 

Ali

[andyw324]

I have tried that multiple times and also tried another device and still encounter the same issue.

[Ali_A]

@andyw324 

On this occasion it would be best to contact Customer Care team so they can raise a ticket for the experience you're facing with your account / basket not clearing. 
Contact Us | Help & Support | EE

Ali

[Euser002]

Seems like community support team from another planet and James B might be their idol

[TracieHayward]

Same problem here, and no basket to be able to remove it

[Ali_A]

Hi @TracieHayward 

Thanks for joining us on Community 

If you click back to the add-ons page where it offers insurance, there should be a summary at the bottom of the screen, with a basket symbol at the side. 

On the opposite side you'll find an arrow which allows you to expand the summary. 

You can then click Edit Basket to make your changes. 

Let me know how you get on. 

Ali