14-11-2024 07:36 AM
placed on 11th for black sony xm4's no mention of dispatch time just "dpd 2 days delivery". Would be nice to have some sort of time frame. Why cant i cancel an order that hasnt been touched for days
22-11-2024 10:17 AM
Same here, to the point where I wondered if it was a very elaborate scam. No way of talking to anyone about it either as there's no phone number involved...
22-11-2024 10:22 AM - edited 22-11-2024 10:22 AM
Also doesn't recognise my order number, which is very concerning. May have to contact credit card company...
22-11-2024 01:10 PM
Good afternoon @DerekSmalls.
Thanks for stopping by the EE Community!
Just to be sure, was it the EE store, or the online shop via your mobile account, that you ordered this?
Also does your order number start with XK or something else?
Peter
22-11-2024 01:16 PM
The EE store. Order starts with EE. I have tried In vain, to speak to someone but unless it’s about a phone it’s impossible, as they want an EE phone number, which I don’t have.
23-11-2024 09:55 AM
Thanks @DerekSmalls.
If you don't have an EE mobile, you can reach the EE Electronics team, who handle the orders starting with EE, on 08000790062. They are available from 9am to 6pm over the weekend and 9am to 7pm on weekdays.
Michael
23-11-2024 11:49 AM
Thanks Michael. Just spoken to the excellent Kelly, and she can see my order, which should hopefully get completed soon!
Fingers crossed..
24-11-2024 08:41 AM
Thanks for coming back to us with an update @DerekSmalls, I'm glad to hear that you've had this checked and your order is in progress 🙂
Debbie