proof of purchase

[Perian]

How do I get proof of purchase for a device that I ordered form EE in May 2021? 

I need to this to prove date and serial number of the device so that Apple will repair a known fault on my phone as part of the iPhone 12 Service Program

[Chris_B]

@Perian  You got that when you received the device, but if don’t have this now you’ll need to call customer services to request this .   If it’s a known fault of the device and apple have a service program for that device for that fault they should be fixing the issue anyway under the service program.  

[Bina3]

Hi will

like a proof of purchase pls of my no ending in 7845

[Ali_A]

Hi @Bina3 

Welcome to the Community!

Please call our Customer Service on 150 from your EE mobile and a member of the Care Team will be able to arrange a Proof of Purchase to be sent out to you.

Ali 🙂

[Shake707]

I tried this but didn;t get to speak to anyone, only the recorded message with options, no of which were obvious to get a proof of purchase

[Ali_A]

@Shake707 
You can select the option for billing and general account queries to reach the team who can issue your proof of purchase. 

Ali