phone order

delnevo · ‎01-09-2025

ordered a phone on the 28th of august taken 30 pounds. tracking number doesnt work. what a joke also no email or text to confirm

Northerner · ‎01-09-2025

Hi @delnevo

If tracking is not working then you'll need to speak to EE CS on 150.

Download the DPD app as well becase when your order is sent DPD will text you.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-09-2025

Hi @delnevo

If tracking is not working then you'll need to speak to EE CS on 150.

Download the DPD app as well becase when your order is sent DPD will text you.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎02-09-2025

@delnevo , have you checked your spam/junk folder just to make sure the emails have not gone there?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.