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Jack14816
Investigator
Investigator

‎11-01-2026 08:41 AM

i ordered iphone 17 pro max cosmic orange on 3rd january it’s now the 11th of january and i haven’t or received all info on it 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎11-01-2026 08:47 AM

@Jack14816   Did you receive a confirmation of order ?  This will have an order number on it.   If you have this you need to call customer support to chase this up.  But it sounds like your order didn’t go through 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jack14816
Investigator
Investigator
In response to Chris_B

‎11-01-2026 08:51 AM

i did receive confirmation but i can’t find it now and it definitely went through bc money came off my card for it but is there anyway i can phone a human so i can speak to them about my order and get my order number to tracker bc this is a **bleep** take it’s been more than a week since i ordered it 

0 Helpful
Jack14816
Investigator
Investigator
In response to Chris_B

‎11-01-2026 08:53 AM

i also got a contract summary for it 

0 Helpful
Rach_H
EE Community Support Team
In response to Jack14816

‎11-01-2026 01:12 PM

Hi @Jack14816,

Welcome to the Community!

I'm sorry to hear you've not heard back about your order. Could you let me know which memory size you ordered, so I can look into the delivery timescales?

Rach