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Where is my order

REJ02
Investigator
Investigator

‎12-01-2026 01:37 PM

My phone is meant to be getting delivered today tracking isn’t working I paid extra to get faster delivery just want to knows what’s going on getting no information and struggling to contact ee 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎12-01-2026 01:39 PM

@REJ02  have you received a tracking number ? have you received a message from DPD saying they’ve got a delivery for you ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
REJ02
Investigator
Investigator
In response to Chris_B

‎12-01-2026 01:46 PM

I’ve got a tracking number and when I use it it’s saying it’s wrong. No message from dpd. 

0 Helpful
REJ02
Investigator
Investigator
In response to Chris_B

‎12-01-2026 01:47 PM

I ordered on Friday and the email says due today

0 Helpful
Michael_D
EE Community Support Team
In response to REJ02

‎12-01-2026 04:04 PM

Hi @REJ02

If you've not had a message from DPD, it is very unlikely that the phone will be out for delivery, as you'd get the DPD tracking details when it is due to be delivered.

Which model of phone, including colour and storage size did you order? I can have a look at the stock to see if there are any delays.

Michael

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