order isnt showing anything ?

[BigChungus2023]

hi .... so i placed an order , but i cant find any details about it ? 

[BigChungus2023]

Sorry, that didn't work!

Please try again. You'll need:

• Your order reference number: It's 8 or 12 characters and may include numbers and letters.
• Email address or phone number: Just make sure you use the same email or the phone number you used to place your order.

completely  useless 

[Northerner · Accepted solution]

Hi @BigChungus2023 

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 

[Peter_W]

Welcome to the Community, @BigChungus2023 

Like @Northerner mentioned, to specifically check an order has all gone through, you're definitely best off giving our team a call so they can double check at our end. 

If you let me know the device you've ordered though, including colour and storage version, we can give an idea on timescales for this and if it's all on track.

Peter

[Mrsmac1970]

I’m in the same situation,come to track it with order number and doesn’t recognise?

[Peter_W]

Welcome to the Community, @Mrsmac1970 👋

If you haven't already, I'd recommend checking your emails, including spam and junk, to see if our team have reached out to you to request further details.

If this all looks good, then I'd recommend following the advice shared above and give our team a call 😊

Peter