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not able to track my order

SamiMc
Visitor

‎12-01-2023 10:30 AM

Hi i ordered a samsung phone yesterday it said that it should be ordered next day. i am without a phone at the moment. could you tel me how long this will take lease. when im trying to track it says cant trac order at this time. 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎12-01-2023 12:20 PM

Hello @SamiMc ,

Welcome to the community,

This is not customer service, so no would not know.

You will get notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Leanne_T
EE Community Support Team

‎12-01-2023 12:44 PM

Hi @SamiMc

Thanks for coming here. 

Which model Samsung including size and colour did you order? 

Leanne 🙂