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Jos27 · ‎31-01-2026

Hi, i recently ordered a 5g hub and payed the deposit, never recived a order conf email, then the next day i get a hard check on my credit but i forgot to turn off my credit lockon experian, it got denied as they couldn't access it, i missed a phone call from EE and in the voicemail they said they'd be in touch, its been 2 days now and im concerned that my moneys gone and im not getting anything. i havent recived anything since that call or any other credit checks.

Northerner · ‎31-01-2026

Hi @Jos27

You will need to contact EE directly regarding this question: https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎31-01-2026

Hi @Jos27

You will need to contact EE directly regarding this question: https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.