iPhone

[Joaopk08]

I bought an iPhone 17 pro max on 09/09, I received the purchase confirmation but they still haven't sent me the tracking code, now I don't know if everything is okay with my purchase or if there was an error, I can't get in touch with support

[Chris_B]

@Joaopk08  You’ll not get a tracking code until a device has been allocated to you and it’s ready to be dispatched.    

 Your order has to be checked first.    

[Chris_S · Accepted solution]

Hi @Joaopk08,

It's great to hear that you've ordered the iPhone 17 Pro Max, I can imagine you're excited to get your hands on it.

As @Chris_B mentioned, you won't get a tracking code until your phone is with our couriers.

If you can tell me the colour and memory size, I can check our stock page and let you know the estimated wait time for your device?

Chris S

[Joaopk08]

17 pro max silver 256gb

[Chris_S]

Thanks @Joaopk08,

I've checked our stock list, and I can see that the phone is currently in stock.

Could you check your Spam email folder to see if you have any emails from us in there please?

Chris S

[Joaopk08]

There are no other emails; the last email I received confirmed the purchase and included the order number xko*******.

[Chris_S]

Thanks for letting me know @Joaopk08,

I'd like one of our guides to get access to your order and make sure everything is in place for you.

I'd recommened giving us a call so we can get access to your account.

Chris S