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iPhone

Joaopk08
Visitor

‎11-09-2026 09:14 PM

I bought an iPhone 17 pro max on 09/09, I received the purchase confirmation but they still haven't sent me the tracking code, now I don't know if everything is okay with my purchase or if there was an error, I can't get in touch with support

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-09-2026 07:59 AM

@Joaopk08  You’ll not get a tracking code until a device has been allocated to you and it’s ready to be dispatched.    

 Your order has to be checked first.    

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
Chris_S
EE Community Support Team

‎12-09-2026 09:15 AM

Hi @Joaopk08,

It's great to hear that you've ordered the iPhone 17 Pro Max, I can imagine you're excited to get your hands on it.

As @Chris_B mentioned, you won't get a tracking code until your phone is with our couriers.

If you can tell me the colour and memory size, I can check our stock page and let you know the estimated wait time for your device?

Chris S

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