iPhone duo preorder

[Andry95apple]

Hi, basically on Friday around 2:00 pm I’ve preordered an iPhone duo star white 1 TB paid in full NO CONTRACT my tracking number start with EE- so into the app says “DPD Usually dispatched within 14 days“ however on the confirmation e mail says: “ Available to order. Expect despatch in more than 28 days“ while when I was purchasing was “ available on launch day” what happened in between? When should I have to expect the delivery?  @Alex_H  thank you 

[Ditdotuk]

I know it’s disgraceful, hopefully can sort this out 

[Andry95apple]

It’s quite frustrating because some people got pushed back while they were first in the queue and some other literally made the preorder at 3:30pm and they will get it on the 23 launch day

[Chris_B]

@Ditdotuk  You’ll receive a tracking number once a device is allocated to you.  You’ll not get this until the day before dispatch.  

[Katie_J]

Hi @Andry95apple. 

Thanks for coming here. 

Did you place your order over the phone?

At the time of your order the current timescale was to expect despatch within 21 days. 

Once your order begins to progress you will receive updates and further delivery information. 

Katie

[Ditdotuk]

Thank you.  But I ordered at 13:08 and I’m told >28 days….  Wow!! 

[Raven52]

Hi @Katie_J 

what is my situation, I ordered the Midnight Sky 256gb, with confirmation email and ord arriving at 13:30. The order was placed over the phone. 

[Andry95apple]

Hi there 🙂 thank you for replying to me, actually I placed my order online, just one click paid and that was all, however email says in 28 days and on the app dispatching in 14 🤷‍♂️😵‍💫😵‍💫😵‍💫

[Chris_S]

Hi @Raven52,

I can certainly check our stock page and give you an estimated delivery time.

What date did you order your phone please?

Chris S

[ProtocolDD]

Hi Chris,

I wonder if you’d be kind enough to confirm a couple of things as there have unfortunately been some inconsistent responses both on here and by the customer services reps:

1. What the ‘cut off’ order time was to receive the Duo on launch day (appreciate this might vary slightly depending on colour/ storage options). 

2. Where the original online order resulted in an xko order number, and then had to be confirmed the following day resulting in a changed order number (starting 006) which date / time will be used to determine dispatch date? 

3. What would be the estimated delivery date for an order made today?

Thank you in anticipation.