20-09-2026 02:44 PM
I ordered on 16 September after accidentally smashing the back of my current iPhone.
I didn’t consider how long the wait time could be as I have never ordered an iPhone as it is launched.
Does anyone know how long it could take to be delivered? My order tracker says confirmed but isn’t at the awaiting dispatch stage yet…
Thanks 🙂
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21-09-2026 09:12 AM
Hi @Squeebs
Welcome to the community.
If it was the iPhone 18 Pro 256GB in Burgundy, these are currently in stock and would be dispatched within a day so I would have expected that to have been sent out by now.
If it is the iPhone 18 Pro Max 256GB in Burgundy, that is a little different as there is a wait for them. If you ordered on the 16th September, the expected dispatch time was within 21 days.
Once the phone is on the way, you'll get a text or email, or notification in the DPD app if you have that, to let you know when to expect it.
Michael
20-09-2026 06:16 PM
. Hello @Squeebs ,
Welcome to the community,
I saw in another thread that EE are expecting to receive the phones in around 28 days.
I have read in another thread that Apple expect dispatch between 13-20 October.
21-09-2026 09:12 AM
Hi @Squeebs
Welcome to the community.
If it was the iPhone 18 Pro 256GB in Burgundy, these are currently in stock and would be dispatched within a day so I would have expected that to have been sent out by now.
If it is the iPhone 18 Pro Max 256GB in Burgundy, that is a little different as there is a wait for them. If you ordered on the 16th September, the expected dispatch time was within 21 days.
Once the phone is on the way, you'll get a text or email, or notification in the DPD app if you have that, to let you know when to expect it.
Michael
21-09-2026 09:40 PM
Hi there,
I have ordered 18pro max in Burgundy with 256gb storage on the 12 September and still got nothing. Do you know by any chance what is the waiting time?
22-09-2026 08:15 AM
Morning @NataljaG ,
Wow, that's a great choice of phone and colour!
I've checked our stock page, and I can see there is a variance depending on what time you ordered the device.
Do you know roughly what time you ordered it?
Chris S
22-09-2026 12:47 PM
I’ve ordered on 17th 18 pro max 256gb burgundy, when i could expect to be dispatched?
22-09-2026 12:59 PM
Hi @ModestasK94,
If you ordered the phone on the 17th September, it may take 28 days for the phone to be delivered.
Chris S