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iPhone 17pro to be changed to iPhone 17pro max

Randolf20
Explorer

Hi will that be possible just got my iPhone 17pro yesterday and want to change it to the pro max . I bought it on contract 

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

You would need to return the iPhone 17 Pro within your 14-day period if you purchased online or over the phone, and once this has been received and processed as a return you would then be able to order a 17 Pro Max.  If you purchased this in-store, the 14-day change-of-mind does not apply and there is no return policy.

The 17 Pro Max is currently experiencing stock shortages, with wait times on orders placed today being "expect dispatch within 21 days" for the Blue and Silver and "expect dispatch in more than 28 days" for the Orange with the standard storage.

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4 REPLIES 4
Matt_124
EE Community Star
EE Community Star

You would need to return the iPhone 17 Pro within your 14-day period if you purchased online or over the phone, and once this has been received and processed as a return you would then be able to order a 17 Pro Max.  If you purchased this in-store, the 14-day change-of-mind does not apply and there is no return policy.

The 17 Pro Max is currently experiencing stock shortages, with wait times on orders placed today being "expect dispatch within 21 days" for the Blue and Silver and "expect dispatch in more than 28 days" for the Orange with the standard storage.

Okay so will I have order and go through credit checks again  

XRaySpeX
EE Community Star
EE Community Star

@Randolf20 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

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Christopher_G
EE Community Support Team

Hi @Randolf20 

I see your initial question has been answered. Yes, once your phone is returned, a new order would need to be processed for the iPhone 17 Pro Max, including a credit check.

Chris