iPhone 16 pro max

[Hagrid66]

I ordered my phone on the 20th of sep and I am a still waiting for delivery I’ve had no text from DPD but the we tracking is saying it is dispatched it got dispatched on the 21st 

anyone know what’s going on ?

[Aila1]

I ordered on 20th as well - mine just says will be with me soon but not posted yet - I am phoning for the 20th time to probably get fobbed off again!

[Hagrid66]

I have phoned many times too and not once have I spoken to anyone 

[Christopher_G]

Hi @Hagrid66 and @Aila1

Which version did you order? Please include the colour and memory size and I'll check our stock for you.

Chris

[Hagrid66]

Hi Chris it is the iPhone 16 pro max 256gb dessert titanium 

[Christopher_G · Accepted solution]

Thanks, @Hagrid66 

The current estimated timescale for new orders of that model is to 'expect dispatch within 28 days'. The orders are sent out on a first come, first served basis, clearing the oldest orders first.

DPD will be in touch with you when it is ready to be delivered.

If you would like to discuss your order, I recommend speaking with our Mobile Care team.

Thanks for your patience so far.

Chris