iPhone 14 pro max

[Lauren120]

Anyone received there pro max purple 256gb yet? I was informed 21 days now I’ve been told 28 I know ee can’t help the stock issues. But it’s really frustrating 

[Jon_K]

Hi @Lauren120.

I'm sorry to hear this.

The best way to keep updated is to check our online tracker.

Jon

[Lauren120]

I have been checking the online tracker but no update it’s ridiculous. 

[Lauren120]

Been lied to constantly by your agents. It’s a joke. 

[Jon_K]

I'm really sorry about this, @Lauren120.

The current guidance for that model is to be dispatched in more than 28 days. 

Jon

[Lauren120]

What the 14 pro max 256gb? That’s funny because when I ordered on the 22nd of September I  was  told by the man on the phone that the phone would be with me within 21 days!!!!

[Lauren120]

Your website also states within 21 days suggest you get someone to change that instead of given customers false information it’s ridiculous honestly I was promised my phone would be with me within 21 days and I was assured by a couple of other agents 21 days when I chased up my order. Absolute joke your now saying over 28 days! Thinking of cancelling my order and going elsewhere. Had nothing but issues with EE. 

[Jon_K]

Sorry to tell you this, @Lauren120.

Have you considered speaking to our Customer Care team about changing the colour to a one that is in stock?

Jon

[Lauren120]

Yeah but they are all 1tb and I’m not paying a £330 upfront fee. 

[Lauren120]

Just a joke tbh. To be promised within 21 days. And now your saying over 28 days it’s awful