Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63074 Views
  • 120 replies
  • 15 Helpful

Order

I placed an order yesterday and today, I got email confirmation for both orders. However no email or text from DPD and nothing showing on my app. how do I know my order definitely went through when it also won’t let me track my order either. 

Phone not being delivered

Good morning, i ordered my iPhone 13 in pink on the 22nd of may, and I have tried to track my order with the reference number or order number from the email, but then I had paid my bill through my current phone on Tuesday the 31st and I had spoke wit...

kaitsb by Visitor
  • 590 Views
  • 1 replies
  • 0 Helpful

order

I placed an upgrade last night. I have confirmation email with no order number so I can not track. Its supposed to arriving today but I have not heard from courier either?

Mo11ymoo by Explorer
  • 668 Views
  • 6 replies
  • 0 Helpful

Order Not Arrived

Hey, I ordered a PS5 over a week ago which should have arrived but it still hasnt and i havent had any updates or am able to track my order, just keeps coming up with error every time

Vance1 by Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Where is my order for my phone? It's been a month!

I upgraded at the start of May and was told there might be a delay in getting my new iphone 13 pro. However, it has been a month and I've not heard anything. I haven't even received an email confirmation that the order was placed! How to I find out w...

kempy81 by Explorer
  • 915 Views
  • 3 replies
  • 2 Helpful

New phone

Hi, I ordered a new phone as an upgrade on Saturday to an IPhone 11. I was just wondering how long it will take to receive it. I’ve only received my order confirmation and nothing since? 

Delivery of Assessory

I ordered Beats Studio Buds via EE as an add on. The order went through and assigned to DPD. They were provided with the wrong address by EE and so failed to deliver when encountering the occupant of the wrong address. EE has not been helpful in rect...

house number missing off address label

DPD wont deliver my parcel because EE havent printed my house number on the address lavel, has anyone else had this issue and how was it resolved ? My local DPD seem insistent that they wont just add the house number on themselves, driving me crazy

Chris220 by Investigator
  • 798 Views
  • 6 replies
  • 0 Helpful

about my order for iphone 13 pro

Hello, I ordered iphone 13 pro about 20 days ago. On May 20th I saw a photo of the phone being delivered to me by dpd and a delivery photo on the dpd tracking number. But the interesting part of the job is that the house shown to be delivered is not ...

Kutay by Visitor
  • 344 Views
  • 1 replies
  • 0 Helpful

Google pixel 6

Morning all,  I have accepted upgrade option on 24.5.22 I had a call yesterday asking about my recent upgrade option. They apparently, looked on the system and stated that it will be delivered today.  I  haven't received any text update regarding del...