21-09-2022 08:51 AM
Good morning all,
I upgraded over the phone preordering pro max, and had an order confirmation email come through but it doesn’t seem to have an order number on it for tracking. The lady on the phone said it would be delivered on launch day but still nothing. I’m currently in Africa so calling them is inconvenient, and there’s no live chat.
Is there any way I can view my order on the website without already knowing the order number, and is this a problem anyone else has had?
TYVMIA
21-09-2022 09:12 AM
@Jordbrown97 You’ll receive a tracking number once a device is allocated to you.
21-09-2022 09:15 AM
Hi @Jordbrown97,
Welcome to the EE Community.
Pre-orders are being dispatched on a first come, first serve basis as stock arrives from our supplier. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.
James