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iPhone 14 pro max upgrade

Jordbrown97
Visitor

Good morning all,

I upgraded over the phone preordering pro max, and had an order confirmation email come through but it doesn’t seem to have an order number on it for tracking. The lady on the phone said it would be delivered on launch day but still nothing. I’m currently in Africa so calling them is inconvenient, and there’s no live chat. 
Is there any way I can view my order on the website without already knowing the order number, and is this a problem anyone else has had?

TYVMIA

 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jordbrown97  You’ll receive a tracking number once a device is allocated to you.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @Jordbrown97,

Welcome to the EE Community.

Pre-orders are being dispatched on a first come, first serve basis as stock arrives from our supplier. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James