EE Friends and Family Benefit

[Profile closed]

Hi

I placed an order for a phone yesterday with an EE Friends and Family benefit code redeemed. However, the order had to be cancelled. Will I get a new code send to me as I have cancelled the order?

[Christopher_G]

Hi @Profile closed

Welcome to the community.

I believe you'll be able to use the code again once it's all cancelled. How long ago was the order cancelled?

Chris

[Profile closed]

Hi @Christopher_G ,

I cancelled the order yesterday night (7:30pm).I haven't received the initial amount of 30£ as well... wondering how long it would take

[Christopher_G]

It can take a few days for the payment to be refunded, @Profile closed.

Hopefully it'll be back in your account soon.

Chris

[Profile closed]

Hi Christopher,

yeah that's fine. The code, however, shows as "has been redemeed" and I can't re-use it. Is there a way to get it back since the order did not go through.

[James_B]

Hi @Profile closed,

I've asked our Perk team if you'll be given a replacement code and I'll get back to you as soon as they respond.

Thanks

James