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iPad Pro 13inch

Kawaiibunny
Investigator
Investigator

I ordered my iPad Pro on the 27th of September and it’s still saying awaiting confirmation for delivery date. I don’t know what to do. It’s on contract and I’m unsure what is happening with it 

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Thanks @Kawaiibunny. The smallest storage is 256GB, but this is showing that the silver version is in stock.

If it was that version that you ordered, I'd recommend calling our customer service guides a call so they can check the order on your account.

Michael

View solution in original post

6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

Hello @Kawaiibunny ,

Welcome to the community,

Have you rang customer service to find out what is going on with your order? We have no way of accessing accounts here in this public forum and do not know who you are, so that would be your best bet to find out about the order or whether there is a delay.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Michael_D
EE Community Support Team

Hi @Kawaiibunny 

There is a wait for some versions of the iPad Pro, but I can have a look to see if that is what is happening.

Which colour and storage size did you order?

Michael

It’s a iPad Pro 13inch in silver and it’s the lowest storage

It’s in silver and it’s the lowest storage 

Michael_D
EE Community Support Team

Thanks @Kawaiibunny. The smallest storage is 256GB, but this is showing that the silver version is in stock.

If it was that version that you ordered, I'd recommend calling our customer service guides a call so they can check the order on your account.

Michael

@Kawaiibunny , there is no point in having an IPad Pro with less than 256GB., to be honest.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.