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can you update about my oder

Jillur
Visitor

‎20-03-2025 11:13 PM

 
0 Helpful
4 REPLIES 4
Ab1998
Investigator
Investigator

‎20-03-2025 11:30 PM

Did you get a confirmation email? I've just made an order they took the money but I have not recieved an email 

 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎21-03-2025 07:53 AM

Hi @Jillur @Ab1998 

When your order is processed you'll receive an email. 

You can then check EE order tracking here: https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Ab1998
Investigator
Investigator

‎21-03-2025 08:16 AM - edited ‎21-03-2025 08:17 AM

How long does that take? Atm I don't even know if I've been accepted

0 Helpful
Chris_S
EE Community Support Team
In response to Ab1998

‎21-03-2025 09:33 AM

Hi @Ab1998 It's great news to hear that you've placed an order with us, I'm sorry to hear that you've not received a confirmation email though.

Did your screen show a confirmation reference after you completed the order?

I'd recommend checking your spam folder too, as your email provider may have flagged the email as spam.

Chris S