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RRA1
Visitor

‎20-03-2025 08:53 PM

I have just ordered the  iPhone 16 pro max however have not received confirmation however money has been taken out of my account. 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎20-03-2025 10:21 PM

Hi @RRA1 

You'll receive confirmation when your order is processed. 

No money is taken it is reserved to be taken by your bank. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Linzi_H
EE Community Support Team

‎21-03-2025 08:54 AM - edited ‎21-03-2025 08:55 AM

Hi @RRA1 

Welcome to the Community 😊 

As @Northerner has mentioned above, once your order is successfully processed you should receive an email confirmation. Have you checked any junk/spam folders too? 

If money has been taken from your bank, and you'd like the team to check the status of the order, please call us directly. 

Linzi 

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