can you update about my oder

Jillur
Visitor

‎20-03-2025 11:13 PM

 
0 Helpful
4 REPLIES 4
Ab1998
Investigator
Investigator

‎20-03-2025 11:30 PM

Did you get a confirmation email? I've just made an order they took the money but I have not recieved an email 

 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎21-03-2025 07:53 AM

Hi @Jillur @Ab1998 

When your order is processed you'll receive an email. 

You can then check EE order tracking here: https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Ab1998
Investigator
Investigator

‎21-03-2025 08:16 AM - edited ‎21-03-2025 08:17 AM

How long does that take? Atm I don't even know if I've been accepted

0 Helpful
Chris_S
EE Community Support Team
In response to Ab1998

‎21-03-2025 09:33 AM

Hi @Ab1998 It's great news to hear that you've placed an order with us, I'm sorry to hear that you've not received a confirmation email though.

Did your screen show a confirmation reference after you completed the order?

I'd recommend checking your spam folder too, as your email provider may have flagged the email as spam.

Chris S