Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69609 Views
  • 120 replies
  • 15 kudos

Resolved! So confused .

Pre Ordered an iPhone 14 Pro in September.  Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.  Is ther...

Lilo2 by Visitor
  • 494 Views
  • 1 replies
  • 0 kudos

New iphone

Need a tracking number for delivery of my new iPhone Thankyou 

Lorna56 by Visitor
  • 400 Views
  • 1 replies
  • 0 kudos

Help

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Jaybush by Investigator
  • 689 Views
  • 6 replies
  • 0 kudos

Delivery

I ordered my phone on the 29th September for my new upgrade. Can someone tell me how long it will be please. 

Series 8 Apple Watch

I ordered an Apple Watch last Wednesday but I’ve still not heard when my delivery will be, the details are on my EE account but no updates on where my watch is? 

Vicki39 by Visitor
  • 431 Views
  • 1 replies
  • 1 kudos

DPD says no one at home and we are.

I have waited indoors during the stated delivery time and beyond.  DPD messaged to say no one at home - simply not the case.  I didn't receive an order number so can't track the delivery.  DPD say will deliver tomorrow but if I take more time of work...

LER1 by Explorer
  • 773 Views
  • 2 replies
  • 0 kudos

iPhone 14

Hi. I ordered my iPhone 14 weeks ago. I have not received one update message. Please can someone provide an update. 

Greennx by Investigator
  • 950 Views
  • 6 replies
  • 1 kudos

About my pre order

I’m just wondering how long it will take for my ordered to arrive as I ordered on the 21st of September 

Apple Watch series 8 no updates

Hiya,Ordered the new Apple series 8 watch on 13th September. Since then I have heard nothing regarding delivery apart from the confirmation email at initial order stage.Called two days ago and was told it would be next Friday and that I should have r...