Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68257 Views
  • 120 replies
  • 15 Helpful

No delivery date

Ordered an Apple Watch as a pay monthly add-on, on 17/09/22. Website said "In Stock - Usually dispatched within 2-3 days". Received emails advising that my order is confirmed, and another confirming that they're preparing to send me order. 9 days lat...

Track

Hi I want to know where my older is I older it yesterday 

Toni777 by Investigator
  • 747 Views
  • 6 replies
  • 0 Helpful

New order email scam?

I recently placed and order online for a sim only contract renewal. I can't fine any update but have had an email from ********************   Is this real or a scam? And how can I check for updated on my order?    [mod edit: removed personal details ...

Diane1946 by Investigator
  • 1995 Views
  • 9 replies
  • 3 Helpful

iPhone 14 pro max 128gb purple

Read moreRead moreHi. Has anyone pre ordered the iPhone 14 pro max in purple 128gb and have received it yet? Thank you  Hi. Has anyone pre ordered the iPhone 14 pro max in purple 128gb and have received it yet? Thank you 

Key board

I ordered the Samsung galaxy s8 and it says it will come with a key board but the key board isn’t here does anyone know what is going on? Or when I will get it 

New phone order

Hi, i ordered a new phone 7 days ago, i have not received any information about delivery, and when I use the delivery tracking service it states ' we cant show your order details right now' - can you please provide derails?  Order number xxxxxxxxxxxx...

Add NHS discount

Read moreRead more    Hi,I've placed an order for a new handset but forgot to apply discount. The order is being processed, can the discount still be applied?Thanks.

Pay monthly

I have made an order and it’s displaying cannot display order details right now 

Unable to get through on the phone and no live chat

I have been sent an email that I am unable to reply to asking me to phone in. The call queues are ridiculous and I am unable to queue for those lengths of time. Was trying to order an upgrade but at this rate I won't bother and I'll go elsewhere for ...

Nld55 by Explorer
  • 469 Views
  • 3 replies
  • 0 Helpful