Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67618 Views
  • 120 replies
  • 15 Helpful

iPhone 14

I’ve upgraded my daughters phone and since ordering her new phone we’ve heard nothing. When can we expect it to be dispatched 

Janice45 by Investigator
  • 352 Views
  • 1 replies
  • 0 Helpful

Resolved! Google Pixel 7 free watch

I purchased two phones for myself and my husband in store at the weekend, we chose the pixel 7 which came with the offer of a free smart watch, do I need to still claim for the watches, or does it automatically get ordered from store? The sales repre...

Kinchy79 by Explorer
  • 2005 Views
  • 2 replies
  • 0 Helpful

My order

Hello, I placed order 28 days ago ( iphone 14pro max 256GB space back) ,I'm wondering till now I didn't receive anything, after 4 days I received message which my order has been approved, My QUESTION IS WHY I DIDN'T RECEIVE IT TILL NOW WHY???????????...

Sherzad by Contributor
  • 392 Views
  • 1 replies
  • 0 Helpful

Upfront cost

Hi, I payed a deposit and then failed the credit check, on Saturday (24th June) how long is it going to take to get refunded the upfront payment? Or do I need to get into contact with someone further? many thanks. 

SD77 by Explorer
  • 1765 Views
  • 12 replies
  • 0 Helpful

Ps5

How longs people had to wait to receive the ps5 

Slippy89 by Visitor
  • 501 Views
  • 3 replies
  • 2 Helpful

EE have a problem with online orders

Just a heads up.I ordered online last week and confirmation email received but no follow up confirming phone shipped.After posting here Leanne advised to call 150, just off the phone and all sorted but told some online orders not going through correc...

anjasola by Established Contributor
  • 453 Views
  • 1 replies
  • 1 Helpful

Phone

Sorry, we can't show your order details right now.  Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD. For the latest news on device launches, pop by ...

Davo11 by Contributor
  • 1376 Views
  • 16 replies
  • 1 Helpful

Delayed iPhone 14 Pro Max

I am aware of the issues in China and the knock-on effect that is having on phone companies but having ordered an iPhone 14 Pro Max on 8th Nov (5 weeks ago) and the annoying text messages I keep receiving from EE every week since saying, "Good News, ...

oreed by Investigator
  • 698 Views
  • 2 replies
  • 1 Helpful

Delivered Sim Card But Maybe To The Wrong Address

Hiya, hope someone can help? I spoke to some really helpful people and have upgraded and renewed my contract yesterday and a new sim card has been sent to me. I have the DPD app on my phone and was alerted my delivery from EE would be with me by 12.1...