Where's my phone

[Dpay]

Upgraded 21Dec22, and got conf email saying usually dispatched within 1 working day. Just tried to track the order but no info.  Where can I get info on my order?  I expected it last week.

[WWoo1]

Same has happened to me, got confirmation email and haven’t heard anything else 🤷🏻‍♀️

[Chris_B]

@Dpay  @WWoo1  What phone ?  What colour? And what storage size ?   

[WWoo1]

Mines an iPhone 14 midnight 128gb 

[Katie_B]

Hi @WWoo1. 

Thanks for confirming. 

This phone is still showing as in stock. 

I would recommend giving us a call so our customer care team can look into this further for you. 

Katie 🙂

[Dpay]

Samsung galaxy s22 ultra 256 black. Since my message I contacted dpd who told me to contact ee and to ask ee to open a case with dpd as it is lost. I did that 3 days ago and still no word on my phone.

[Katie_B]

Good morning @Dpay. 

Welcome to the EE Community.

Since your last post have you received any further update?

Katie

[Dpay]

Unfortunately I have received no further communication from ee as yet. I don’t even know if ee opened a case with dpd. Would appreciate if someone can check what is happening 

[Katie_B]

I completely understand @Dpay. 

When you have a moment please check your private messages. 

Katie

[vampvision]

I have also not received my Samsung Galaxy S22 ordered last week, confirmed by email - no info online about delivery.  There's quite a worrying theme going on here!