Where's my phone

[Dpay]

Upgraded 21Dec22, and got conf email saying usually dispatched within 1 working day. Just tried to track the order but no info.  Where can I get info on my order?  I expected it last week.

[Katie_B]

Hello @vampvision. 

Welcome to the community. 

Please could you confirm the colour and memory size you ordered?

Katie

[vampvision]

It was only available in black: and it was the 256GB 

[Katie_B]

Thanks for getting back to me @vampvision. 

The currently guidance for the Samsung S22 Black in 256GB is available to order and to expect despatch within 7 days. 

If you have waited over the 7 days please give us a call so our customer care team can chase this further.

Katie

[vampvision]

Ordered on 18/1/23 so 12 days now.  I'll contact by phone. 

[Katie_B]

Please be sure to keep us updated @vampvision. 

Katie 

[Precaution]

Ordered 20th of feb, got confirmation email but have had no updates. Zfold 4 256gb Phantom black. I have tried tracking my order and still unable to see where my phone is. Could someone please update me as to when the 1 day delivery is meant to happen?

[Leanne_T]

Hi @Precaution 

Thanks for coming here. 

Did you upgrade or take out a new contract? 

Speak soon 🙂

Leanne.

[HT8814]

Ordered 21st Feb, got a confirmation email to say will be dispatched in 1 day and also haven't heard anything. I have tried to track the order and it comes up with an error message. This was an early upgrade. Have paid an upfront cost for the phone too. Any ideas on what the issue is as I don't appear to be the only one. 

[Leanne_T]

Hi @HT8814 

Which model phone, including size and colour have you ordered? 

Has your plan changed in your My EE? 

Leanne.

[HT8814]

Hi 

Iphone 12 (blue) . Nothing on my plan has changed. It just shows another error message saying "Sorry, we were unable to complete your request right now. Please try again later"