Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52546 Views
  • 117 replies
  • 15 Helpful

Order

Hi I ordered a phone and I had an email saying it was successful today I had a text to say they had sent me an important email but I have not received a email today 

Cazzi77 by Explorer
  • 339 Views
  • 3 replies
  • 0 Helpful

Resolved! Delivery

Hi on the delivery page it says if you get a new phone delivered to an ee store you need to bring photo id. If you get it delivered to your home by dpd it just says about contactless delivery and they take a pic of it in your doorway, it doesn’t ment...

Gem0110 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

My order

I just pls Ed an order how ever I was unable to choose my local EE store because I will be @ Work? 

HBAHSOON by Explorer
  • 266 Views
  • 2 replies
  • 0 Helpful

Sim only

Hi, recently signed up to a sim only contract but haven’t received the sim or received anything saying the sim has been sent. Just wondering how long it takes for the sim to be sent? I’ve received an order confirmation and nothing else. 

Olihump by Explorer
  • 340 Views
  • 4 replies
  • 0 Helpful

Upfront paymen, credit check rejected

I attempted to apply for a pay monthly contract and paid an upfront fee of £20 and the credit check was declined my credit history is quite good anyway. I am wondering if I will receive the money back?

Upgrade order

Hi. I have place an order for an S22 as an upgrade to my package, I receieved the order confirmation, but I have never receieved any updates on it. This was on month ago. Can someone help please? xkoxxxxxxxxx Thanks [Mod edit: Please do not post orde...

mirelap by Investigator
  • 398 Views
  • 6 replies
  • 1 Helpful

Ee

I sent ee £20 twice for a upfront phone cost which I am no longer getting but when do I get my £40 back ?

Ear buds

I have just received my pro 5 watch but wad told I would also get ear buds free with it, just they never came with the watch?

Louissss by Explorer
  • 342 Views
  • 2 replies
  • 0 Helpful