Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57557 Views
  • 122 replies
  • 15 Helpful

iPhone 13

I’m waiting for my delivery of my iPhone 13 and I have no tracking number. My account number is xxxxxxxxx and my email is xxxxxxxxxxxx@xxxxxxxxxx regards xxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Ps5

Ordered a ps5 bundle yesterday received email saying thanks for you order however has no order number or that on email

Router delivery

My fibre optic bb should be installed on Monday 07/11 but still no sign of router delivery.Should I be worried? 

Wyliuxx by Explorer
  • 283 Views
  • 1 replies
  • 0 Helpful

Ordered a switch

I ordered a switch over the phone and was told I would receive an email from Dpd, but I haven’t received any emails, no confirmation from ee, nothing, any advice?

Kyates1 by Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Ps5

When I order a ps5 on the EE website it freezes before confirming my purchase. why is this?

Yoyo666 by Explorer
  • 344 Views
  • 3 replies
  • 0 Helpful

iPhone 14 plus no update

Hi I ordered an iPhone 14 plus 128gb midnight on 2nd October however I haven’t heard anything yet do you have an update please? Thanks

Back Order Samsung

Placed an order for an S22+ 256gb in pink gold advised it’s been placed on back order just wondering how long I should expect to wait or am I able to find out if I stores got the stock and collect from there ? 

Order

I have order iPhone 14 pro max 256 silver i want to give me information about my order please