upgrade phone status

[prai72]

hi I upgraded to new phone was expecting to get it in 1 day but its now 5th day and there is no text or email updates with the whereabouts. device is- Samsung Galaxy S23 Ultra 256GB Green.

[James_B · Accepted solution]

Hi @prai72,

Welcome to the EE Community. 🙂

I've checked and the phone you ordered is in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

[Ajohn171717]

I need to up grade my phone 

[Ajohn171717]

How do I up grade

[Katie_B]

Hi @Ajohn171717. 

You can upgrade by logging in to your My EE account, giving us a call or visiting your local EE Store. 

Katie