Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62464 Views
  • 120 replies
  • 15 Helpful

Call back

Does call back ever work?Tried to call. No response after 45 mins EE disconnected the call.Tried to use the online options. Go around literally… in circles.Not a commonly asked question, so no answer online.Asked for call back multiple times. Never r...

ES777 by Explorer
  • 486 Views
  • 5 replies
  • 1 Helpful

Resolved! iPhone 16 pro max

 Hi I just got this update on my order for the iPhone 16 pro max was wondering if this means I’ll be receiving my new phone sooner rather than later 

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Howden96 by Contributor
  • 2576 Views
  • 19 replies
  • 9 Helpful

Resolved! Retuned order to EE

Hello! I started a new contract on a Samsung galaxy 7 watch, my Id is out of date so could not collect from EE store, I haven't seen any updates on it being returned to EE via DPD and it's been over a week, can someone please help? Thank you!

Did not honour the price

got this price online but then talked to two sale people about it but both could not help me as soon as I went to check out the phone would change colour I sent the pictures to both members of the sales team and spend around 2 hours trying to get the...

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Bhavik_b by Investigator
  • 594 Views
  • 6 replies
  • 0 Helpful

SIM only delivery.

Good morning,How do I know when or if my Pay Monthly SIM will arrive or even if I have been accepted.I have a Successful EE order email

Resolved! Upfront payment

Hello I paid an upfront payment for monthly instalment plan for device.But they cancel my order. So I want to return back my money? 

Mirza786 by Explorer
  • 453 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade

On Friday, I went to upgrade my phone. I wanted the A55 with 256GB storage. I selected that but wondered what other colours were available. I browsed the colours but none were available with 256GB. So I went back to Amazing Blue and was 99% sure I se...

Tom_40 by Visitor
  • 447 Views
  • 1 replies
  • 1 Helpful

Resolved! Air pod pro 2

Hi I placed an order on the 19th of November for a pair of second generation air pod pros- they haven’t arrived yet and I have not even received an email to confirm the order. I can’t even track them as I’ve not received any order number to allow me ...

Si10- by Investigator
  • 562 Views
  • 1 replies
  • 1 Helpful