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Where's my order?

ShaunnieT
Visitor

‎23-09-2022 11:43 AM

I ordered an additional phone on Wednesday. I have not received a confirmation email. I called 150 this morning and was told to wait for a text from dpd at around 11am.

 

I still have not heard anything. 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎23-09-2022 12:22 PM

Hello @ShaunnieT ,

Welcome to the community,

Firstly this is not customer service, but a public forum where there is no access to accounts. You have not written what phone you have ordered, this will also depend on stock, where you are in the queue, as orders are on a first come first serve, and if it is for the latest IPhone, then their could be a wait.

As soon as DPD have your order, you will receive notification the evening before delivery and another one on the day of delivery with a one hour window for delivery.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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