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No tracking details for iPhone 14 pro max

HlllyFoz
Visitor

‎23-09-2022 12:20 PM

I ordered on 16 September with an estimated deliver date 'within 21 days'. When I enter my order number it says no tracking details. My confirmation email also said that I have been charged £0 but I paid £50 on the 16th

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎23-09-2022 12:26 PM

Hello @HlllyFoz ,

Welcome to the community,

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window for delivery. As it says estimated delivery date within 21 days, but that also depends how many before you have ordered and when EE get stock in, as deliveries are done on a first come first serve, so there are plenty of others waiting before you and Apple’s website says 26th October.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.